FormGoat Terms of Service
This English version is the governing version of these Terms. Translations into other languages are provided for convenience only; in the event of any discrepancy, this version prevails (clause 13.6).
1. Service provider
The FormGoat Service is provided by:
Pavel Kanakhistov — sole trader (autónomo)
NIF: Z1825610J
Country: Spain (postal address on request)
Email: [email protected]
("FormGoat", "we", "us"). The "Service" means the FormGoat services listed in clause 2.1.
2. General
2.1. These Terms of Service (the "Terms") govern the use of the FormGoat services, including:
- the formgoat.ai website;
- the FormGoat Chrome Extension — filling in web forms;
- the FormGoat DS-160 Desktop App — a desktop app for Windows and macOS for completing the DS-160 visa application;
- PDF Goat — filling in PDF and DOCX documents.
By using any FormGoat product you accept these Terms. The processing of personal data is described in the Privacy Policy.
2.2. Distribution channels. The Windows app is distributed through the Microsoft Store, the macOS app as a download from our website, and the extension through the Chrome Web Store. Where you install through a store, that store's terms apply in addition; they do not modify these Terms as between you and us.
2.3. Consumers and business users. You are a consumer if you use the Service for purposes outside your trade, business or profession; otherwise you are a business user (for example a visa or migration agency, a law firm, or an employer). Provisions that apply to only one of these categories are expressly identified as such. Mandatory consumer-protection rules apply to consumers irrespective of anything in these Terms.
3. Description and nature of the Service
3.1. Description. FormGoat is an AI tool for filling in forms automatically. You upload documents, and the Service uses OCR and artificial intelligence to extract the data and complete the fields of web forms, PDF documents or specialised web portals (including the DS-160 on ceac.state.gov).
3.2. A software tool only. No legal assistance. FormGoat is a software service providing technical assistance with the completion of forms. FormGoat is not a law firm, a despacho de abogados or other practice of abogados, a tax or immigration adviser, a gestoría, or any other regulated provider of professional services, and does not provide legal, immigration, tax or other professional advice. The output of the Service is informational and technical in nature and does not constitute advice, a recommendation or an opinion. For matters carrying legal or other material consequences (visas, residence permits, official filings) we recommend that you consult a qualified professional.
3.3. No affiliation with government authorities. FormGoat is not connected with, affiliated with, endorsed by or sponsored by any government authority, agency, embassy or consulate, including the U.S. Department of State and any other visa or immigration authority. The Service does not file applications on your behalf, does not pay government fees, and has no influence on the decisions of government authorities. Official forms and fees are at all times available directly from the official resources of the relevant authorities.
4. Your responsibilities
4.1. Checking the data. The Service assists with the completion of forms but does not replace human review. You must verify that every automatically completed field is correct at every stage — before confirming and before final submission. The decision to file is always yours.
4.2. Use at your own risk. Subject to the limitations in clause 5, FormGoat is not liable for the consequences of using automatically completed data, including refusal of a visa or of entry, refusal to grant or renew a residence permit or other authorisation, termination or invalidity of a contract, or any other legal, financial or administrative consequence arising from errors in documents or forms submitted on the basis of data extracted or fields completed by the Service, or otherwise with the assistance of the Service.
4.3. Lawfulness and acceptable use. You undertake not to use the Service to submit knowingly false information, for fraud, for the forgery of documents, or to infringe the rights of others. You must also not: decompile or reverse-engineer the Service; scrape data from the Service; resell or redistribute the Service without our consent; upload malware; or circumvent any limits we impose (including the technical rate limits referred to in clause 8.2) or place an excessive load on the infrastructure.
4.4. Accuracy of documents and third-party data. You upload only documents you are entitled to use. Where the documents you upload contain the data of other persons — including a bulk upload of a spreadsheet holding the data of many individuals — you confirm and warrant that you have a lawful basis for processing it: that you are the data subject, their legal representative, or that you have obtained their explicit consent (including consent to the processing of special categories of data under Article 9 GDPR). You are responsible to those individuals for the existence of that basis.
4.5. Third-party websites and platforms. The Service may assist you in completing forms on third-party websites and platforms (including ceac.state.gov). You are solely responsible for compliance with the terms of use of those sites, including whether automated completion is permitted. The Service acts on your instruction and under your control.
4.6. The nature of AI output. Recognition (OCR) and AI processing may produce inaccurate, incomplete or fabricated ("hallucinated") output. The quality of the output depends on the quality and legibility of the documents you upload. The Service does not verify data against official registers and does not confirm its accuracy. Keep your own copies of the forms and documents you submit.
4.7. Sanctions and export control. You confirm that you are not located in a country subject to sanctions or an embargo, are not included on any sanctions or other prohibited-party list, and will not use the Service in breach of applicable export-control or sanctions rules.
4.8. The security question answer and other access credentials. If you save the answer to an application's security question in the Service, you are responsible for the lawfulness of storing it and for keeping access to your account secure. We store that answer in order to enter it when completing the form and to display it to you; retention periods and the manner of deletion are set out in the Privacy Policy.
5. Limitation of liability
5.1. The Service is provided "as is" to the extent permitted by applicable law.
5.2. Subject to clause 5.4, FormGoat is not liable for: indirect loss; loss of profit and loss of business opportunity; errors in completed forms and their consequences; failures and loss of data caused by technical faults; or the loss of active PDF Goat working sessions.
5.3. Cap on liability. Subject to clause 5.4, FormGoat's aggregate liability for all claims arising within any period of 12 months is limited to the amount actually paid by you for the Service in respect of that period. This clause sets a cap on liability in damages and does not create any right to a refund: the grounds for and procedure governing refunds are determined exclusively by the Purchase and Refund Policy.
5.4. Carve-out. Nothing in these Terms excludes or limits liability which cannot be excluded or limited under applicable law, including liability for: wilful misconduct and gross negligence; death or personal injury; infringement of consumer rights guaranteed by mandatory rules; or breach of data-protection law.
5.5. Indemnity. To the extent permitted by applicable law, you shall indemnify FormGoat against, and hold it harmless from, third-party claims, actions and costs arising from: (a) your breach of these Terms; (b) your upload or processing of third-party data without a lawful basis (clause 4.4); or (c) your breach of the law or of the rights of others. This clause applies to business users and does not apply to consumers to the extent prohibited by mandatory consumer-protection rules; in respect of consumers, the general rules on liability under the applicable law apply.
5.6. Additional limitations for business users. FormGoat's aggregate liability to a business user is further limited to €5,000. Claims must be brought within 12 months of the date of the event giving rise to them; this time limit does not apply to consumers.
6. Intellectual property
6.1. The Service, its interface, algorithms and code belong to FormGoat.
6.2. By uploading documents you grant FormGoat a limited, non-exclusive licence to process them for the purpose of providing the Service.
6.3. You further agree that we may use data in de-identified form to develop, train and improve our models, algorithms and the quality of the Service. Direct identifiers are removed from such data before use. To the extent that the result is anonymous it falls outside the scope of data-protection law; to the extent that it remains personal data we process it on the basis of legitimate interests. The de-identification process is described in the Privacy Policy (section 2.6).
6.4. Save for the licence granted in clauses 6.2–6.3, we claim no rights in your documents or in the results of processing them.
7. Your account
7.1. Sign-in methods: a Google account, or a one-time code sent to your email address. We neither receive nor store your password. The account holder must be at least 18 years old (or the age of majority in your jurisdiction).
7.2. You are responsible for keeping access to your account, and to the mailbox that receives sign-in codes, secure. Enter your address carefully: a typographical error in the domain will send the code to a third party's server.
7.3. We may suspend or delete an account for a material breach of these Terms, with prior notice where practicable.
7.4. An account is issued to a single person. Arrangements for teams sharing a single balance are agreed individually under the BUSINESS plan; unless and until such an agreement is concluded, you may not give any other person access to your account.
8. Scope of the Service and acceptable use
8.1. Scope of the Service. The scope of the Service is determined by the plan you select. The plans, the unit of charge, and the payment and refund arrangements are set out in the Purchase and Refund Policy.
8.2. Acceptable use. No separate limit is imposed on AI requests per form. We may apply technical rate limits in order to protect the infrastructure and prevent abuse (clause 4.3), giving you notice where this materially affects your use.
8.3. Data retention. The categories of data processed, their retention periods and the manner of their deletion are set out in the Privacy Policy.
9. Payment, subscriptions and the right of withdrawal
9.1. Payment terms, plans and refunds are set out in the Purchase and Refund Policy.
9.2. EU consumer right of withdrawal. If you are a consumer in the EU/EEA you have the right to withdraw from the contract without giving reasons. Because the Service supplies a digital service immediately, on subscribing you expressly request that performance begin immediately and acknowledge that you thereby lose the right of withdrawal in respect of the part of the service already supplied. The period, procedure and exceptions are set out in the Purchase and Refund Policy. The consumer right of withdrawal does not apply to business users.
10. Changes to and discontinuation of the Service
10.1. We may modify, suspend or discontinue the Service or any part of it.
10.2. Consequences of termination. Where you close your account, cancel your subscription, or we discontinue the paid Service, the refund arrangements and the reversion to the FREE plan set out in the Purchase and Refund Policy apply. Where access is terminated for your material breach of these Terms, no refund is made.
11. Changes to these Terms
11.1. We will give not less than 14 days' notice of material changes by email or through the interface.
11.2. Material changes (those affecting your rights, the price or the scope of the Service) take effect only upon your active acceptance. If you do not agree, you may terminate the contract and obtain a refund in respect of the unused paid period. Non-material changes (editorial corrections) apply from publication.
12. Governing law and jurisdiction
12.1. These Terms are governed by the law of Spain and by applicable EU law.
12.2. Disputes shall be submitted to the courts of Spain at the provider's place of establishment. If you are a consumer in the EU/EEA, this clause does not deprive you of the protection of the mandatory rules of your country of residence, or of the right to bring proceedings before the courts of your domicile.
12.3. Users outside the EU/EEA. The choice of governing law does not deprive you of the protection of the mandatory rules of your country of residence to the extent that they apply. Rights in respect of personal data conferred by the law of your country of residence are exercised in the manner described in the Privacy Policy (section 13).
13. Miscellaneous
13.1. Severability. If any provision of these Terms is held to be invalid or unenforceable, the remaining provisions remain in force; the invalid provision shall be replaced by a valid provision closest to it in meaning.
13.2. Entire agreement and order of precedence. These Terms, together with the Privacy Policy, the Cookie Policy and the Purchase and Refund Policy, constitute the entire agreement between you and FormGoat. In the event of conflict, the Privacy Policy prevails on matters of personal-data processing, and the Purchase and Refund Policy prevails on matters of payment and refunds.
13.3. Assignment. We may transfer our rights and obligations under these Terms (for example on a reorganisation or a sale of the business) while preserving your rights. You may not assign your rights without our prior consent.
13.4. Force majeure. We are not liable for any failure or delay resulting from circumstances beyond our reasonable control (failures of third-party infrastructure, acts of public authorities, communications outages and the like).
13.5. Waiver. Our failure to exercise any right does not constitute a waiver of it.
13.6. Language of these Terms. These Terms may be translated into other languages for convenience. In the event of any discrepancy between versions, this English version prevails, except where mandatory rules require interpretation in the consumer's language.
13.7. Notices. Notices are sent to you at the email address on your account, and to us at [email protected].