FormGoat Purchase and Refund Policy

This English version is the governing version of this Policy. Translations into other languages are provided for convenience only; in the event of any discrepancy, this version prevails (section 9).

1. Plans

The one form on the FREE plan is granted once when the account is created and is not renewed monthly. Accounts created before 10 October 2026 keep the five free forms they were granted at the time.

Prices are stated excluding VAT. Applicable VAT (IVA) is calculated automatically at payment according to the buyer's country and is displayed before the payment is confirmed.

Plans in the mobile app. In the FormGoat mobile app, subscriptions are sold through Google Play and the Apple App Store as separate plans:

These plans are available only in the mobile app. The final price in your currency, including the taxes collected by the store, is shown by the store before you confirm the purchase and may differ from the euro-area price. The PLUS and PREMIUM plans in the mobile app differ from the website plans of the same name: the price and the number of forms are those stated in this table.

Extracted data is retained for 1 year on the FREE, PLUS and PREMIUM plans; on BUSINESS the period is agreed individually. See the Privacy Policy for details.

BUSINESS. Volume, retention period, the data processing agreement (DPA) and organisational arrangements — including several employees of an agency drawing on a shared volume of forms — are agreed individually and recorded in a separate agreement. Until such an agreement is concluded, the account and its balance are issued to, and may be used by, one person only (Terms of Service, clause 7.4).

1.1. India region: pay per form

Accounts whose region is India (Privacy Policy, section 2.11) do not buy subscriptions. Instead, forms are bought one-off:

• One-off payment. Each purchase is a single payment for the number of forms you choose. Nothing renews and nothing is charged automatically; to get more forms, make another purchase.
• Price. The amount shown on the payment page before you confirm is the amount charged.
• Free trial. As in other regions, a new account receives one free form (section 1). An account created before 10 October 2026 that is assigned to the India region within the first three days after it was created, while none of its five free forms has been used, has its balance set to one form.
• What a form is and what is charged are the same as for all plans (see "What constitutes 'one form'" below).
• Existing subscriptions. A subscription taken out before the account was assigned to the India region continues until it is cancelled; a new subscription cannot be taken out.
• Change of region. If the region of your account changes, forms already on your balance remain on it. If you believe the region of your account is wrong, write to [email protected].
• Forms bought and a subscription. If your account later has a subscription, forms bought one-off stay on your balance in addition to the plan's monthly allowance, including at renewal and when the subscription ends. The plan's allowance is used first.

What constitutes "one form"

One form is one operation of AI extraction of data from documents:

A single balance of forms is used across all FormGoat products: one subscription covers them all.

What does not consume your balance: completing the pages of an application on top of a profile already created — however many there are; returning to a page already completed; and the bulk import of a consolidated spreadsheet, up until the analysis of a particular application is started.

2. Acceptable use

No separate limit is imposed on AI requests per form. In order to protect the infrastructure and prevent abuse we may apply technical rate limits (Terms of Service, clauses 4.3 and 8.2). Where such limits materially affect your use of the Service, we will notify you.

3. Payment methods

3.1. On the website and in the desktop apps — Stripe

Payment outside the mobile app is made through Stripe — on the formgoat.ai website or from within the App, which opens the payment page in your browser.

India region. Forms are paid for in Indian rupees (INR) by a one-off payment through Stripe (section 1.1). The provisions below on renewal, cancellation and the Stripe Customer Portal apply to subscriptions only; a receipt for a one-off payment is sent to the email address used for payment.

• Visa, Mastercard, American Express and other methods supported by Stripe.
• The subscription commences upon payment and renews monthly automatically.
• Management and cancellation: formgoat.ai → the "Manage" button (Stripe Customer Portal).
• Invoice history is available in the same place: in the Stripe Customer Portal you can view and download the invoice for each payment — including for accounting purposes.
• Card details are processed by Stripe; they do not reach us.

The FormGoat DS-160 app for Windows is distributed through the Microsoft Store; however, the subscription is not an in-store purchase: payment is made through Stripe in the browser, and refunds are governed by this Policy rather than by the rules of the store.

3.2. In the mobile app — Google Play and the App Store

• Subscriptions in the mobile app are bought through Google Play (Android) or the Apple App Store (iOS). Payment is taken by the store using the payment method in your store account; your payment details do not reach us.
• The subscription commences upon purchase and renews monthly automatically until cancelled. To avoid being charged for the next period, cancel at least 24 hours before the renewal date.
• Management and cancellation — in the store only: in Google Play, your profile → Payments & subscriptions → Subscriptions; on an iPhone or iPad, Settings → your name → Subscriptions. The Manage Subscription item in the app settings opens the same page. We cannot cancel a store subscription on your behalf.
• Receipts are issued by the store and are available in your store account.
• Deleting your FormGoat account does not cancel a store subscription — cancel it in the store first.
• A subscription bought on the website is managed only through the Stripe Customer Portal, and a store subscription only in the store.

4. EU consumer right of withdrawal (14 days)

4.1. If you are a consumer in the EU/EEA, you have the right to withdraw from the contract within 14 days of taking out the subscription, without giving reasons. This right does not apply to business users (agencies, law firms, employers).

4.2. Immediate performance. FormGoat is a digital service available immediately upon payment. By taking out a subscription or buying forms (by clicking the payment button after having reviewed this Policy and the Terms of Service) you expressly request that performance of the service begin immediately and acknowledge that you understand that, once you begin using it, you lose the 14-day right of withdrawal in respect of the part of the service already supplied (the forms used) — in accordance with Article 16(m) of Directive 2011/83/EU and Article 103(m) of the Spanish TRLGDCU. This consent is recorded at the moment the subscription is taken out.

4.3. If you have not used a single form in the paid period, the right of withdrawal is preserved: you may withdraw within 14 days and receive a full refund.

4.3a. Forms bought one-off (India region). Within 14 days of the purchase you may ask for a refund of the forms from that purchase that you have not used; they are refunded at the price paid and removed from your balance. Forms already used are not refunded. We apply this rule to all purchases in the India region, whether or not you are a consumer in the EU/EEA.

4.4. How to exercise it: write to [email protected] within 14 days. The refund is made by the same payment method within 14 days of receipt of the request.

4.5. Purchases through Google Play and the App Store. For subscriptions bought in the mobile app, withdrawal and refunds are handled through the store under its own procedure: for the App Store — at reportaproblem.apple.com; for Google Play — on the order page in your Google account or through Google Play Help. You may also write to us at [email protected]: we can refund a Google Play purchase through the store where the conditions of this Policy are met; App Store purchases can be refunded only by Apple. This does not affect your statutory rights as a consumer.

5. Refund policy (in addition to the right of withdrawal)

Requests: [email protected], stating the account email, the date of the transaction and the reason. Processing time: 5–10 business days. For purchases in the mobile app, section 4.5 applies.

5.1. Chargebacks

If you have a query concerning a charge, please contact us first. Initiating a chargeback without having first contacted us may result in the suspension of your account until the matter is resolved.

6. Balance of forms

• The balance of forms (the monthly allowance of a paid plan) does not carry over to the following period; forms bought one-off are not part of the allowance (section 1.1). On the FREE plan the one free form is granted once and is not renewed.
• Where you cancel your subscription, access is retained until the end of the paid period, after which the plan reverts to FREE. An unused monthly allowance does not carry over.
• Where you close your account before the end of the paid period, the unused part of that period is refunded pro rata on request.
• Where we discontinue the paid Service, the unused part of the paid period is refunded pro rata.
• Where an automatic charge fails on the renewal date, access to paid features is suspended and the plan reverts to FREE until payment is resumed.
• Store subscriptions (mobile app): a pro rata refund on closing the account is made within the limits of section 4.5; where a renewal payment fails, the plan reverts to FREE once the store's grace period has ended.
• Forms bought one-off (India region) do not expire and are not reset: they remain on the balance until used, including after the 14-day period in section 4.3a. If you close your account, forms remaining on the balance are cancelled; forms from a purchase made within the preceding 14 days are refunded under section 4.3a.
• BUSINESS: the volume of forms is determined by the individual agreement.

7. Changes to plans and prices

• Existing subscribers are given not less than 30 days' notice of a change in prices.
• New prices do not apply to the current paid period.
• For store subscriptions, the store notifies you of a price increase and, where its rules require, asks for your consent before the new price applies.

8. Retention of payment documents

Invoices and payment records are retained for 6 years (Código de Comercio, Art. 30), including after the deletion of an account — this is a legal obligation (Article 6(1)(c) GDPR).

Your own invoices are available to you in the Stripe Customer Portal (section 3.1); for one-off purchases in the India region, the receipt is sent by email. Receipts for purchases in the mobile app are available in your store account (section 3.2).

9. Out-of-court resolution, enquiries and language

If you are a consumer in the EU/EEA, you have the right to refer the matter to the national consumer dispute resolution bodies (in Spain, the Sistema Arbitral de Consumo). The pan-European Online Dispute Resolution (ODR) platform ceased operation on 20 July 2025.

Enquiries concerning payment and refunds should be sent to [email protected]; we respond within 30 days. Enquiries concerning personal data are dealt with in the manner described in the Privacy Policy, including the regional specifics (section 13).

This Policy may be translated into other languages for convenience. In the event of any discrepancy, this English version prevails, except where mandatory rules require interpretation in the consumer's language.

10. Contact

[email protected]